Frequently Asked Questions
Everything you need to know about ordering, shipping, products, and support at Projex Display.
Yes. Projex Display offers free US shipping on qualifying orders. Most AV equipment ships free to the contiguous 48 states. Freight or oversized items may carry additional delivery charges shown at checkout.
Most in-stock items ship within 1–3 business days and arrive within 3–7 business days. Large freight items may take 5–10 business days. You will receive a tracking number by email once your order ships.
Currently we ship within the United States only. If you are an international buyer, please contact us at store@projexdisplay.com to discuss options.
If your order arrives visibly damaged, refuse the delivery if possible and note it with the carrier. If damage is discovered after opening, contact us at store@projexdisplay.com within 48 hours with your order number and photos. We will coordinate a resolution with the manufacturer.
We do not charge sales tax in 48 US states on most orders, saving you a significant amount on large AV purchases. Tax may apply in select states based on current nexus regulations and will be shown at checkout before you pay.
Yes. We offer volume pricing for schools, businesses, government agencies, and AV integrators. Email store@projexdisplay.com with your requirements for a custom quote.
Yes. We accept Purchase Orders from accredited educational institutions, government agencies, and qualified businesses. Contact store@projexdisplay.com with your PO and institution details.
Absolutely. We provide custom quotes for AV projects of any size — classrooms, boardrooms, auditoriums, retail, and more. Email store@projexdisplay.com or use our Contact Us page and our team will respond within 24 hours.
We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. Purchase Orders are available for qualified organisations.
Yes. Our checkout is powered by Shopify — one of the most secure e-commerce platforms in the world. All transactions are SSL-encrypted and processed through PCI-compliant payment gateways. We never store your full card details.
Shop Pay Instalments may be available at checkout depending on your order total and eligibility, allowing you to split your purchase into interest-free payments. For larger institutional purchases, contact us to discuss payment terms.
Yes. Projex Display is an authorized dealer for 30+ leading AV brands including SMART Technologies, Barco, Yealink, Promethean, Optoma, BenQ, Elo, PTZOptics, ScreenBeam, Logitech, Nureva, and more. All products are 100% genuine with full manufacturer warranties.
Yes. Every product includes the full manufacturer warranty — typically 1 to 5 years depending on brand and product. Warranty claims are handled directly by the manufacturer. Extended warranty options are available on select products.
Returns are handled under each manufacturer’s warranty programme. If your product is defective or not as described, contact us at store@projexdisplay.com within 48 hours of delivery and we will help coordinate with the manufacturer.
We do not offer physical demos, however many of our brands offer virtual demos. Contact us and we can connect you with the manufacturer’s sales team for a live product demonstration.
No. Most modern interactive flat panel displays (SMART Board, Promethean ActivPanel, BenQ Board) include an embedded Android OS, so they work as fully standalone devices. You can also connect a laptop, OPS PC module, or Apple TV for additional functionality.
General guide: 65" suits rooms up to 15 feet deep, 75"–86" for rooms up to 25 feet, and 86"+ for larger spaces. Viewing distance = screen height × 3 is a common rule of thumb. Contact us for a room assessment.
Both are excellent. SMART Board excels in deep Google and Microsoft integrations and proprietary SMART Learning Suite software. Promethean ActivPanel is widely adopted in K–12 education with Google EDLA certification. The best choice depends on your school’s existing tech ecosystem.
Laser projectors offer 20,000–30,000 hours, instant on/off, and no lamp replacements. Lamp projectors use traditional bulbs (2,000–5,000 hours) needing periodic replacement but have lower upfront cost. For high-use commercial or educational environments, laser is strongly recommended.
2,000–3,500 lumens — dark home theatre. 3,500–5,000 — classrooms with controlled lighting. 5,000–10,000 — bright conference rooms or large venues. 10,000+ — auditoriums, arenas, and events. The larger and brighter the room, the more lumens you need.
Throw ratio = distance from screen ÷ image width. Standard throw (1.5–2.0) needs 10–15 feet for a 100" image. Short throw sits 2–4 feet away. Ultra-short throw sits just inches from the wall — ideal for tight spaces and to eliminate presenter shadows.
A complete room system includes: a camera, microphone/speaker, compute unit, room controller, display, and a platform licence (Teams Rooms or Zoom Rooms). Yealink MVC and A-series bundles include everything needed for small to large rooms.
Teams Rooms integrates deeply with Office 365 and Outlook — ideal if your org uses Microsoft 365. Zoom Rooms is platform-agnostic and suits mixed environments. Both require a monthly per-room licence. The best choice depends on your existing collaboration platform.
Yes. ClickShare is fully platform-agnostic — Teams, Zoom, Google Meet, Webex, and any other platform. The C-series is for wireless content sharing (BYOD). The CX-series adds full conferencing with camera and audio integration.
Huddle/small rooms (2–6 people): Yealink A10, MVC S40. Medium rooms (6–12 people): A30, A40, MVC860. Large boardrooms (12–20+ people): MVC940, MVC S90. All support both Microsoft Teams and Zoom Rooms.
We are a product reseller and do not provide direct installation. We can recommend certified AV integrators in your area and provide all technical documentation, mounting specs, and configuration guides for your installer.
For technical support, contact the manufacturer directly using the details in your product documentation. For order-related questions, email store@projexdisplay.com and we will assist you.
We respond to all emails within 24 business hours. For urgent matters, use the live chat on our website or WhatsApp us at +1 307 381 8846.
Still have a question?
Our AV specialists are ready to help you find the right solution.
Contact Us Today